Hi Jim,
I love my genesis! The best car I have ever owned. I gave your name
to someone I met that works at Pep Boys. I told him to see you and let
you know I referred him.
Talk to you later.
Erica Peterson
Hi Noriko,
We wanted to thank you for
your patience and help in the purchase of our F150 truck. You were such
a pleasure to work with, for the first time in our lives we didn't come
away feeling pressured into a purchase by an obnoxious salesperson.
Your knowledge of the vehicle was great. Thank you for all your help
we will definitely recommend you and Heller Ford to our friends and
family.
Thanks again,
Craig and Susan Beal
Hi Jim,
I can’t Tell you how much we love the Elantra! Thanks again for
all your help!
Take care,
Randy Hoag
Dear
Mr. Heller,
My wife and I purchased a new Hyundai Genesis sedan from another dealership
in October 2010. We noticed an unusual noise in the drive train and
brought it to your service department for repair.
Your technicians were very professional and courteous, but the noise
persisted and Hyundai reps were contacted. After a total of four repair
attempts and over 30 cumulated days of down time, Hyundai Motors states
the condition was a characteristic of the Genesis and they would do
no further repairs.
During the period of time we were attempting repairs I got to know Don
McDougall and told him the situation was unacceptable. I found him to
be a knowledgeable and trustworthy man and sought his advice. I told
him that I could not continue to drive the Genesis and that I either
must fight a legal battle with Hyundai or get a new car. I also told
Don that I did not feel right selling the Genesis to a private party
without disclosing the noise issue.
Don was sincere and helpful and suggested he refer me to Jim Spicer,
and would ask Jim to do his best for us on a trade in of the Genesis
for a car we would he happy with.
I have purchased over a dozen new cars in my life including, a Lexus,
Avalon, Volvo, Chevy, Ford and Lincoln. Dealing with Jim Spicer and
Don McDougall has been the most straight forward and pleasant experience
in my fifty plus years of buying new cars.
I look forward to dealing with your company in the future due largely
to these gentlemen.
Sincerely,
Ray and Sherry Jensen
PS: I am relatively new to the Escondido area and have good things about
the reputation of your dealership.
Randy
& the other staff members were very professional and very polite.
“Good Form”
- M. Agonia
Adam
was very helpful. He explained everything and he was very informative.
I would use you [Heller Auto Group] again.
- L. Breeden
Mark Sult Rocks!! BEST
FORD SERVICE I’VE EVER HAD!!!
- T. Evans
Heck yea, I’m
Happy, if I wasn’t you’d know it!
- D. Stacy
Randy was the nicest,
most professional service rep I’ve ever had.
- K. Krause
We bought our Escape
new at your dealership and no one else has touched it but you. We have
always been very satisfied your service.
- A. Seitz
Very professional and
got the job done right! Randy was very energetic and on top of everything
with my car.
- A. Pugh
Lee,
Thanks
for all your help in our purchase of the Sonata Hybrid. Your experience,
wit, and expertise helped us achieve happy customer status. We are thoroughly
happy with our car and the service we have received. I wanted to provide
you something in writing for potential customers. It’s rarely
wise to “toot our own horn” but I’m available to “toot”
it for you.
Douglas
R. Grills LUTCF
Financial Advisor
Noriko,
Thank
you doesn’t even begin to express how much I appreciate your kindness
nard work! I absolutely love my car (…very much) and I wouldn’t
be driving it if it weren’t for you!
Thank
You,
Mavany
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