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| Parts
Ordering, Locating and Retrieval
A key aspect
of maintaining high customer satisfaction scores is having
immediate access to the most commonly needed parts and accessories.
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is the greatest parts department challenge and we accomplish
this four major ways.
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- Huge
inventory of computer selected, frequently needed parts
in a 3000 sq. ft. parts warehouse.
- We
send our own freight trucks to the manufacturer's parts
depots every night to obtain special order parts.
- We
have a fleet of parts pickup and delivery vehicles which
circulate throughout Southern California to acquire
needed parts.
- We
have daily arrivals of commonly needed parts from manufacturer's
parts depots.
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Our
fully integrated in-house computer system also maintains
and refines our entire parts inventory and technical information.
One feature of this system is that we offer our customers
information and materials that can be printed for them to
take, for our "inspired-do-it-yourselfer" who
needs a little direction and help.
Since we offer so many models of hyundai products over the
years, there are virtually millions of parts that could
be needed at any time. Our system is linked to the manufacturer
and continuously analyzes what parts are frequently needed
buy our customers and what trends may be occurring nationally.
Additionally, this system also assists in the locating of
hard to find parts. |
We
maintain a staff of courteous and knowledgable
parts professionals who are always ready to help you with your
needs.
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